Returns and Refunds Policy
At The Grocery Outlet Shop, we strive to ensure the freshness and quality of every item delivered to your doorstep. If you are not completely satisfied with your purchase due to damage or quality issues, please contact us within 48 hours for a full refund or replacement.
Report the Issue
Email our support team with your order number and a brief description of the problem within 48 hours of delivery.
Provide Proof
Attach clear photos of the damaged or incorrect food items and the shipping label to help us process your claim faster.
Internal Review
Our quality assurance team will review your request to ensure it meets our freshness guarantee standards.
Receive Refund or Credit
Once approved, we will issue a refund to your original payment method or provide store credit for your next grocery haul.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing